Conflict Resolution Training that Builds a Healthy and Productive Workplace
With hundreds of expert-led lessons on all things conflict resolution, BizLibrary’s content library paired with our AI-powered learning platforms put engaging content and personalized learning at your employees’ fingertips.
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Why Choose BizLibrary for Your Conflict Resolution Training
Building a positive and productive workplace culture is a big part of our organizational goals, and we want to help you reap the benefits of a constructive workplace too. We want to partner with you to help create a customized conflict resolution training program around your organization’s goals and the needs of your people.
Content for Every Need
Our dynamic library of engaging video lessons produced with the help of subject matter experts equips your employees with key conflict management tools like effective communication, mediation, and much more.
Non-stop Program Support
Let us walk with you every step of the way toward building out your conflict resolution and soft skills program with your brand identity and personalization as the priority. Our client success team will be there to ensure your program is advancing your goals and keeping your employees coming back for more.
Industry-leading Implementation
Quick wins and consistent progress are key, and our five-star implementation team knows it. No matter what your goals and timeline are for your program, our implementation experts are here to help you build and execute your roadmap to success.
What I love about BizLibrary is that it
meets everybody where they’re at
meets everybody where they’re at
Clare Gilligan
Director of People and Culture
Our learners tell us they’ve never experienced anything like this
Chad Brady
Organizational Development Specialist
Timely, cost-effective training that made a true impact
Kristen D.
Training & Development Manager
Our Most Popular Business Skills Training Topics
Led by subject matter experts, our content library covers key soft skills like conflict resolution, effective communication, the stages of conflict, conflict mediation and much more.
Need more than conflict resolution and business skills courses? You're in the right place!
Browse more of our library to see the variety of training topics you'll get when you partner with us for your employee learning and development needs.
About Our Products
Content Overview
Give your employees access to our full library of 10,000+ lessons and courses across a wide variety of topics with BizLibrary Unlimited
Or get a content pack of 50 or 200 lessons for targeted training needs
Use our content off-the-shelf, or customize it to fit your needs with simple built-in tools
Seamlessly deliver content with BizLMS, or any system that accepts SCORM, AICC, or xAPI content
Get implementation, technical support, and ongoing strategic support included at no extra cost
Solutions Overview
Make training management a breeze with content delivery, reporting, and much more all consolidated in BizLMS
Create personalized upskilling plans for individual employees with our AI-enabled BizSkills platform
Give your leaders and managers a live, cohort-based development experience with BizAcademy
Get implementation, technical support, and ongoing strategic support included at no extra cost
BizLibrary is a vital partner in our learning and development strategy
Jim H.
Mid-Market (51-1000 employees)
How to Build an Impactful Conflict Resolution Training Program
Assess current areas of conflict and key skills gaps
The first step to starting your workplace conflict management program is to thoroughly assess the areas where conflict most often arises within your organization/team and what relevant skills your employees are missing. Assess areas of conflict by sifting through any records that exist of previous incidents and conducting surveys on your company’s conflict resolution processes. You should also conduct skills assessments to determine your employees’ proficiency of key skills like effective communication so you can target your program to bolster these foundational skills first, and thus yield the most positive impact. Learn more about effective communication here.
Incorporate content tailored for managers and leaders
Your leaders need to be properly trained in strategies and techniques like mediation, conflict resolution techniques, and coaching others much more in depth than individual contributors. Providing these manager-focused training modules will help your leaders to be prepared to properly lead their teams through the conflict and have employees see the experience as constructive rather than negative or stressful. Watch our webinar to delve deeper into developing capable leaders.
Define KPI’s and milestones that match your goals
Defining KPI’s and time-bound milestones you will use to evaluate your programs impact is key. Using the SMART (specific, measurable, achievable, relevant, and time-bound) goals framework is a great framework to utilize for these types of L&D initiatives. Plug in KPI’s you can continuously measure like conflict resolutions rates pre- and post-training, time it takes to resolve conflicts, and conflict resolution proficiency scores from internal surveys. Read more about how to implement the right KPI’s for your training programs here.
Continuously assess and improve your program
This part is just as crucial as getting the content in front of your people. Be sure to use the data you collect from measuring the KPI, milestones and timeline you set for your program to continuously assess and pivot your program to meet any gaps that may be revealed. As an example, if you notice that your conflict resolution rates are trending positively but it’s still taking an average of 4-6 weeks to reach a resolution, you’ll need to pivot your program quickly in order to address this gap and make sure the program continues to have an impact. Check out this blog post for an in-depth look into training program evaluation.
FAQs About Conflict Resolution Training for Employees
What does conflict resolution training involve?
The goal of conflict resolution training is to teach your leaders and employees how to mediate or work through a conflict that pops up in the workplace to find a solution that is agreeable to all parties involved. This type of training is focused on soft skills and creating a positive workplace culture by addressing these situations promptly and properly.
What topics should I include in my conflict resolution training program?
To construct a robust conflict resolution training program consider including lessons on soft skills and topics like:
1. Effective communication
2. Emotional Intelligence (EQ)
3. Creative problem solving
4. Mediation
Make sure to pick which skills you will prioritize based on your organizational goals and reason to start or revamp your conflict resolution training strategy.
1. Effective communication
2. Emotional Intelligence (EQ)
3. Creative problem solving
4. Mediation
Make sure to pick which skills you will prioritize based on your organizational goals and reason to start or revamp your conflict resolution training strategy.
What are the benefits of training my employees in conflict resolution?
Both the quality of your workplace culture and organizational goals are positively impacted by this type of training. Enhanced communication, better collaboration, and more efficient problem solving will make for more engaged employees that want to stay with the company. All these factors will also translate into a boost in productivity and collaboration which has been proven to directly boost things like button line, product development and market share.
How do I measure the effectiveness of my program?
First define what success means for your program bases on the needs/gaps you’re wanting to address. Then you can implement KPI resolution rates, satisfaction rates, and performance improvement to measure the impact your program is having on your employees and organization at large.
Should I use online learning tools to deliver my conflict resolution training content?
Online learning tools can be your best friend when it comes to setting up your training program if it’s what your organization needs. Being able to access online content from where its most convenient for your people gives employees flexibility to learn on their own schedule, some LMS platforms also offer real-time reporting and learning track customization so that you can adjust your program as you go.
Why should I use BizLibrary for my conflict resolution training program?
Before getting technical, we want to make sure you know that our #1 goal is to be our customers learning and development partner, not just a content provider. On the more technical side, BizLibrary’s LMS can unload the burden of creating custom learning tracks for your teams and employees and puts a carefully curated microcontent video library full of expert-led content at the fingertips of learners and administrators. This experience is enhanced by our AI-powered tools like BizSkills, which can create tailored upskilling and reskilling programs based on your learners’ skills and needs.